[Resolved]  Razorpay — refund not credited

Address:682020

Hi
I have made transactions of amount rs 745 for booking train ticket using upi from irctc on july 16th. But train cancled 24th august 2018 and when i checked on irctc - i am finding that they have refunded through razorpay rs.745 but still not credited my bank account. Please try to resolve the issue as soon as possible and initiate the refund

Transaction id: [protected]
Pnr: [protected]
Settlementid [protected]
Upi transaction i'd - hdf292464ac226a456db13f15bc32e46793ctual
Refund date 25-aug-2018
Rfnd type refund for cancellation
Bank rfnd txn id - rfnd_aplq2yqyo1rsxd
+2 photos
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Nov 24, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2018
Razorpay Customer Care's response
Hi Wilson!

We checked the refund id: rfnd_aplq2yqyo1rsxd and see that refund was initiated on 25th Aug, we have also updated you on the mail with the ref no: 269750, kindly check and revert on the same mail thread.

Thanks and regards,
Razorpay
Complaint comments 

Comments

Made the payment through google pay on 28th Sep but it did not received to beneficiary. Please process my refund as soon as possible.

UPI transaction id[protected]
Razorpay Customer Care's response, Oct 19, 2018
Verified Support
Hi!

Please drop in your transaction details here on this link along with a screenshot of the debit- https://razorpay.com/contact/#request, we shall have this forwarded to our concerned team and get back to you at the earliest.

Thanks and regards,
Razorpay

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