[Resolved] Razorpay — refund not processed for a failed transaction

Srinivas Chinchili

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi razorpay,

I didn't get my refund for a failed transaction using razorpay on irctc app.
I have the shared the details of the transaction below in a screenshot and let me know if any other details are required.

Please look into this issue and get it resolved as soon as possible.

Let me know if the refund amount will be deposited in my bank account which initiated the transaction.

Thanks,
Srinivas

+1 photos

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Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Razorpay Customer Care's response Hi Srinivas,

We have received your mail with regards to the transaction with transaction id: [protected] and have updated you with the details on the same with the reference number #184633. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

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Comments

Bibek Jena

from Hyderabad, Telangana

Made an Irctc booking today ie.s 21apr2018... transaction id[protected] UPI payment..
2201.80 rs .. deducted from my account without getting any ticket...
so i kindly request you to refund the concern amount l..

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Bibek,

We have updated you with the transaction details for which a refund rfnd_A3jnmDxkls9BMI has been successfully processed as on 21st April 2018 .The ticket reference for the mail is 184038 . Kindly check the mail thread for updates on the same.

Thanks and Regards,
Team Razorpay