[Resolved] Razorpay — failure in refund in the amount

satish511988

from Delhi, Delhi

Address:	Nizamabad, Andhra Pradesh, 503224
Website:	Irctc.co.in

I have booked the eticket in irctc and i have paid an amount of rs 395/- using sbi bhim app. Amount was deducted from my account and the ticket was not booked showing the status as pending from bank. I have raised a dispute in the sbi bhim app. From sbi bhim app issue was resolved saying that goods /services was not delivered. Problem is from razorpay side.
Customer reference no[protected].
Credited to [protected]@hdfcbank
Transaction. I'd i irctc is [protected].
Train no17652
Date of booking[protected].

Please kindly do needful.

+1 photos

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Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Satish,

We checked the transaction ID: [protected] and confirm that the refund of amount ₹395.00 has been successfully processed at our end on 18th Jun, 2018. The amount should be credited to your account within 5-7 working days. Feel free to drop us a mail for any further details at [protected]@razorpay.com.

Regards,
Team Razorpay

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Comments

Bholendra Singh

from Lucknow, Uttar Pradesh

Can't receive my amount

Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Bholendra,

We checked the transaction from the screenshot provided and confirm that refund of ₹420.00 is successfully processed on 18th Jun, 2018. The amount should be credited to your account within 5-7 working days.
Feel free to drop us a mail at support@razorpay.com and we will be happy to assist you.

Thanks and Regards,
Team Razorpay

Ridin k

from Mumbai, Maharashtra

Hi Team,

Refund was initiated on 21 may and I have still not received the amount in my bank account. Kindly update me on the status.

Refund reference no:rfnd_ADgohQYXi1CfVD

Email ID - k.[protected]@gmail.com

Regards,
Ridin K

Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Ridin,

We confirm that refund ID `rfnd_ADgohQYXi1CfVD` has been successfully processed at our end on 21st May 2018.
However, we request you to share the screenshot of your bank statement to support@razorpay.com and we will have this looked into right away.

Best regards,
Team Razorpay