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Razorpay — Refund us initiated but didn't get money

I try to order a pizza from pizza hut so money is deducted from my account but the order is not placed so raise a request to razorpay but nothing is happening.
Date of money detected: 6th jan 2020 9:15 pm
Refund initiation date: 9th jan 2020 9:21 pm
I attached some screen shoot and transaction id so please help me to get my money back
+3 photos
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Razorpay customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2020
Razorpay Customer Care's response Hi Ajit,

Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1742761 at the earliest.

Thanks and Regards,
Team Razorpay
Jan 27, 2020
Updated by Ajitsamota Hi
Still, didn't get any response from the Razorpay.
Verified Support
Jan 28, 2020
Razorpay Customer Care's response Hi Ajit,

We have updated the status of your request on the email thread with the ticket ref: 1742761. Do write back to us on the on-going email thread for further queries, we would be glad to assist you.

Thanks and Regards,
Team Razorpay
Jan 31, 2020
Updated by Ajitsamota Hi
Still, you are not able to resolve my issue its almost 1 month. If this your service then sorry but you don't have a good service a customer is a westing our time to raise the multiple requests but you guys are never taking it seriously.
You said to me that your refund will definitely be done on Wednesday but its Friday today and nothing is happening.
You have to take care of you customers if your not able to provide the satisfaction of the customer then what is your purpose.
same on this type of the service.
you west my 1 month
Verified Support
Aug 21, 2020
Razorpay Customer Care's response Hey Ajit,

Apologies for the delay in response. We hope the issue has been resolved, in case of further queries, kindly write to us on the same email thread. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay
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Comments

Dear Ajit,

We are sorry to hear this. We would request you to please DM us your email id, store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut
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