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[Resolved]  Razorpay — regarding payment

Address:samarth bunglow lane no6, erandwane pune411004, 411004

Hello
I was registered for msme registration, your charges rs 1000 but no any receipt i have received and those payments are double time deducted in my bank account.. So i request you please refund my payment. Please revert back as soon as possible. And msme registratio copy details please send us on rn. [protected]@gmail.com. Address - erandwane pune 411004
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Mar 1, 2020
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2020
Razorpay Customer Care's response Hi,

We are sorry to hear about your experience. Please share your transaction details with your contact details here https://razorpay.com/support/#request and we will get back at the earliest.

Thanks & Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

My Dear Sir, maidem
main 11 February ko
Ts 499 ka payment kiya tha
jo abhi tak mere account me Amount aya nhi hai iska screen shot mai upload kr diya hun
please help me

Thank you

Reply
Razorpay Customer Care's response, Feb 15, 2020
Verified Support
Hey Arun,

We checked our logs and see that your transaction pay_EFJgAv9k3gQJbQ has been processed successfully towards the merchant. Kindly reach out to the merchant for further queries regarding the same. You can also check the status of your transaction here https://razorpay.com/support/#refund.

Thanks & regards,
Team Razorpay
I was making a payment through nykaa of rs782 but the amount has been deducted but the order didn't get placed ..the OTP generated was through razorpay sft Pvt Ltd.. initiate my refund as soon as possible. This has happened to me for the first time..dissapountef
Reply
Razorpay Customer Care's response, Feb 15, 2020
Verified Support
Hi,

Please raise a request with your transaction details here https://razorpay.com/support/#request so we can check and assist you with the same.

Thanks & regards,
Team Razorpay

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