[Resolved] Razorpay — regarding transaction failure

Jai121299

from Raipur, Chhattisgarh

Address:

Chhatarpur, Madhya Pradesh, 471001

Today I book two tickets from IRCTC app but the money has been deducted from my account and tickets are not booked .So please refund my money as fast you can.so it is my humble request please refund my money in my bank account .
And also tell me the reason of failed transaction.Because of your failure in transition today I faced many problems.
Thanks

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Sep 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jul 31, 2018

Updated by Jai121299 I have already submitted complaint about my transaction failure and today i again book tickets but irctc app through upi payment gateway is razorpay so when i book tickets my money has been deducted from my account and tickets are not booked.
Yesterday 830 and today 385 amount has been deducted from my account my tickets are not booked so this inconvenience by razorpay is not acceptable so please refund my all money as soon as you can please solve my query fast.
Thanks

Verified Support

Jul 31, 2018

Razorpay Customer Care's response Hi Jai,

We checked the txn no:[protected] and see that it was an unsuccessful txn. As there has been a debit for this, pls note the amount will be credited back to u in 7-10 days. For further updates please follow the mail thread with reference number 229324. We will be happy to help you.

Regards,
Razorpay