[Resolved] Razorpay — regarding transaction failure

 
1 Review
 Jai121299 on Aug 11, 2018
I had already posted a complaint few days ago about my money which deducted from my account when i tried to book tickets from irctc. I tried to book tickets from upi and payment gateway was razorpay and they told that money will be refunded between 7-10 working days but but it's going to happen more then 10 days and money has not refunded by them. So i want to say that refund my money in my account soon because it's already very late.

regarding transaction failure
regarding transaction failure
Complaint marked as Resolved Sep 14, 2018

Complaint Status


[Aug 12, 2018] Razorpay customer support has been notified about the posted complaint.
Verified Support
Razorpay Customer Care's response, Aug 14, 2018
Hi Jai,

We see that the transaction ID [protected] was a failed transaction as such the amount is not credited to us and the transaction ID [protected] was an unsuccessful transaction.
As there has been a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to support@razorpay.com for further details, we will be glad to help.

Regards,
Team Razorpay
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    Razorpay - regarding transaction failure