[Resolved] Razorpay — regarding transaction failure

Jai121299

from Raipur, Chhattisgarh

Address:

Chhatarpur, Madhya Pradesh, 471001

I had already posted a complaint few days ago about my money which deducted from my account when i tried to book tickets from irctc. I tried to book tickets from upi and payment gateway was razorpay and they told that money will be refunded between 7-10 working days but but it's going to happen more then 10 days and money has not refunded by them. So i want to say that refund my money in my account soon because it's already very late.

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Sep 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2018

Razorpay Customer Care's response Hi Jai,

We see that the transaction ID [protected] was a failed transaction as such the amount is not credited to us and the transaction ID [protected] was an unsuccessful transaction.
As there has been a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Regards,
Team Razorpay