[Resolved]  Razorpay — ticket didn't get booked but money deducted

Address:Indore, Madhya Pradesh, 452010

Hi,

18/04/2018, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id?
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Jun 2, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2018
Razorpay Customer Care's response
Hi Veeru,

We are unable to locate any transaction at our end with this transaction ID. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction or UPI reference number if this was a UPI transaction, we will have this looked into and update you on the mail thread.

Thanks and Regards,
Team Razorpay
Complaint comments 

Comments

this is transaction details

Razorpay Customer Care's response, Apr 30, 2018
Verified Support
Hi,

We checked the refund in reference to 810811592573 has been successfully processed as on 23rd April 2018 for and amount of ₹ 830.00. For further details on the same drop us a mail on support@razorpay.com .

Thanks and Regards,
Team Razorpay

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