[Resolved]  Razorpay — transaction done through upi for irctc but ticket not booked

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BanksRazorpay razorpay money deducted from bank account but ticket not booked - irctc - razorpay
[Resolved] Razorpayrazorpay money deducted from bank account but ticket not booked - irctc - razorpay

3 Reviews
Mahiyo8 on Feb 18, 2018
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Hi,

Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money. I had paid 2680 for ticket for [protected]@hdfc bank through my UPI.

My email id [protected]@gmail.com

How shall i send you transaction id?
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Jun 28, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
May 24, 2018
Razorpay Customer Care's response
Hey Debesh,

We checked the UPI reference no.[protected] and see that it was an unsuccessful transaction. For further details, kindly follow the mail thread with ref 197125 and feel free to write back to us on the same mail thread for further queries. We will be happy to assist you.

Best regards,
Team Razorpay
Complaint comments 

Comments

Hello sir, this is suraj Wasekar... I had initiated UPI transaction on IRCTC app, amount got deducted but ticket wasn't booked..

UPI Ref no is[protected].

Transaction id is SB498800.

please do the needful.
Razorpay Customer Care's response, May 24, 2018
Verified Support
Hi Suraj,

We checked the UPI ref: 813722720841 and see that a refund rfnd_AECg66k2EdjpHA has been successfully processed from our end on 22nd May, 2018. For further details on the refund, please drop us a mail at support@razorpay.com and we will be happy to assist you.

Regards,
Team Razorpay

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