[Resolved] Razorpay — transaction failed during ticket booking

Manish25297k

from Dehra Dun, Uttarakhand

Address:

MANISH KUMAR,, H NO 07, LANE NO 1, KHANNA NAGAR,, Haridwar,, Uttarakhand,, pincode: 249407, Haridwar, Uttarakhand, 249407

Transaction Failed during ticket booking using irctcc app but my payment debited from my account SBI and ticket is not booked.all information I provide via screensort transaction ID also provide in my screensort .

i request to please refund my debited amount .

date of incident[protected]
client number - [protected]

transastion ID debited amount[protected]

Remark - IRCTC Train Ticketing Mobile

+5 photos

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Oct 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

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Comments

pardhasaradhi atmakuri

from Vijayawada, Andhra Pradesh

MY PAYMENT ID - DCpoUUCz3LVCbi, DCpk4PnN7lev4q
For above 2 payment transactions, i m not getting any receipts from AP POLICE E-CHALLAN

Razorpay Customer Care's response, Sep 9, 2019

Verified Support

Hey,

We checked and see that the payments with the IDs pay_DCpoUUCz3LVCbi & pay_DCpk4PnN7lev4q are a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks & Regards,
Team Razorpay