[Resolved] Razorpay — transaction failed, money deducted, please refund my amount

[Resolved] Razorpay — transaction failed, money deducted, please refund my amount

A Anirudh@ from Madanapalle, Andhra Pradesh

Hello razorpay, My irctc payment using razorpay payment gateway got failed twice today on 12th october. Amount debited from bank but not received refund. On irctc status of these transaction is - failed transaction ; ticket not booked. Transaction i'd 1) irctc transaction id-[protected] 2) upi transaction id[protected] Kindly check and process my refund Screenshot attached for the irctc failed transaction for more information... +2 photos Was this information helpful? No (0) Yes (0)
Oct 12, 2018 Complaint marked as Resolved My mob. No. 9690575703 Razorpay customer support has been notified about the posted complaint. Verified Support Oct 16, 2018 Razorpay Customer Care's response Hi Anirudh, We checked the transaction ID: [protected] and see that it is an unsuccessful transaction. The amount will be credited to your account automatically within 7-10 working days. Feel free to write to us at: https://razorpay.com/contact/#request for any further queries and we'll be glad to assist you. Regards, Team Razorpay Oct 26, 2018 Updated by Anirudh@ My Amount not refund after 10 day, please refund my amount
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vikrant sangekar

from Latur, Maharashtra

I book ticket on detail ticket via bhim upi which is go through razorpay. But transaction failed . I want my refund. I send u screenshot

Razorpay Customer Care's response, Oct 15, 2018

Verified Support

Hi Vikrant,

We checked the transaction 100001479321036 and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. Feel free to write to us for any further assistance on : https://razorpay.com/contact/

Thanks & Regards,
Team Razorpay