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[Resolved]  Razorpay — very urgent 28/7/2018 fraudulent call received payment done at razorpay

Address:620018
Website:Razorpay

Dear sir, one of the person called for my credit card renewal, i have trusted him, he has debited for rs 9999 from my icici bank credit card *8005 on 28.7.2018, amount is not credited to that fradulent account, that fradulent merchant not claimed yet. I request you to cancel the transaction immediately.. I have received the below message. Dear customer txn of inr 9999 using credit card xxxx8005 done at raz* razorpay on 28.7.2018.. 29, 30 th july holiday. Tomorrow pls cancel the transaction. Please provide your email id and contact number i will provide the details.. I request you please do the needful.
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Aug 30, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Jul 29, 2018
Updated by Saraswathi123a Dear Customer, txn of INR 9, 999.00 using Credit Card XX8005 done at RAZ*Razorpay on 28-JUL-18. Avbl Cr lmt:INR 1, 15, 302.90. For dispute, call [protected].
TIME 15.56( 3 PM) DATE 28.07.2018
Jul 29, 2018
Updated by Saraswathi123a Please do the needful... I
Verified Support
Jul 30, 2018
Razorpay Customer Care's response Hey Saraswathi,

We have updated you with the transaction details on the mail thread with reference number 228569. Kindly write back to us on the same for any further queries and we will be happy to assist you.

Thanks and regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

Transaction failed by irctc, but payment accepted and not refunded by [protected]@hdfcbank, bhim trsc id is[protected], 30 July 2018, time - 20:49:28

Reply
Razorpay Customer Care's response, Aug 2, 2018
Verified Support
Hi Sanil!

We checked the UPI ref no: 821120345342 and see that the refund for this transaction has been successfully processed on 31st of July 2018. Please feel free to write to us at support@razorpay.com for further queries. We will be happy to help you.

Thanks and regards,
Team Razorpay
[protected]@upi to i send the money 335 rupees from booking the railway ticket but its transaction are faild so considered and refund the amount
Reply
Razorpay Customer Care's response, Aug 2, 2018
Verified Support
Hi !

Kindly drop us a mail to support@razorpay.com with the IRCTC transaction id or UPI ref. no and we will be happy to assist you.

Thanks and regards,
Team Razorpay

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