Razorpay — Want to cancel the order and refund my money through original mode of payment

Address:

Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002

I ordered a product worth Rs.2199 from VLEBAZAAR. Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002 with respect to order ID #1714049 and also had paid through Airtel money online and got SMS like this (You have made a payment to RP-MISC of Rs. 2199 from a/c no. [protected] Avl Bal Rs. 11.00. Txn ID PH[protected]. Dial 400 or [protected] for any discrepancy.)..and after some hours I tried to cancel the order but it doesn't work...eventhough I hit the cancel button...and then I connect to their customer service but they didn't response well and inform me to wait for 24 hours..but it's almost like more than 6 days ago from the day I ordered i.e.14/08/22... still doesn't get any message or other information and their customer service also doesn't pick up the call and this is too much they gave me a lots of inconvenience...so I just want to cancel the order and I want to refund my money through original mode of payment
Please help me for this I will be very thankful to you