[Resolved] Razorpay — without giving proper reason

[Resolved] Razorpay — without giving proper reason

H hsfathah from Karaikkudi, Tamil Nadu

Hi we have our merchant id df0yisis0fqp1f and started integration for website and apps and make live, we have spend a lot for this payment integration. Without giving proper information razorpay team terminated our account, We need to know the exact reason so that we can learn lesson on this and we can provide the document whatever required further. One of razorpay staff spoke with us and asked the same quested unfortunately call ended from razorpay end and connecting the call again Hope i will get proper reply for this here Was this information helpful? No (0) Yes (0)
Dec 18, 2019 Complaint marked as Resolved Nothing resolved, they send same email what they send eralier . NO one contact us and not give any reason Razorpay customer support has been notified about the posted complaint. Verified Support Dec 16, 2019 Razorpay Customer Care's response Hi Team, We have notified the respective team. As conveyed on email thread with reference number: 822786, our business development team will reach out to you shortly. Thanks and Regards, Team Razorpay Dec 17, 2019 Updated by hsfathah Hi, Thanks for your email, but still no proper contact, simply getting email stating some team will contact you please provide contact details we will contact, we spend lot for this razorpay integration for our website and our ios and google play apps and suddenly stopped our payment gateway service is damaging our reputation stating online payment not available from dec 11th, mean time we try to integrate other payment gateway also taking time for integration we really fed up with razorpay service . Even they hold our pending dues that is not an issue but existing customers & new customers we are missing every day because of this studden stop . We dont know how we can go further with them in future, if reactivate also we should aware of razorpay because this type of terminating services simply. hope i will get proper reply We used most of payment gateway for our different business since 2015 we did not face any like razorpay Verified Support Dec 19, 2019 Razorpay Customer Care's response Hi, We are sorry to hear about your experience. We have informed this to our concerned team. Please do expect an update on the on-going email thread with the ticket ref: 822786 at the earliest. Thanks and Regards, Team Razorpay Dec 19, 2019 Updated by hsfathah Thank you very much, our issue resolved by your team . Hope to work together without this type of privious experience again .
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