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[Resolved]  Razorpay — wrong deduction from account

Address:Imphal East, Manipur, 795001
Website:Foodwifi.com

I had ordered food from foodwifi application on android phone in imphal city of manipur state. The total bill was 1020 rupees. After entering the correct otp the message displayed was "payment failed due to issuing bank is unavailable".
This happened for 6 times and each time there has been a deduction of 1020 rupees from the bank account. A total of rs 6120 is deducted from my account on 13 october 2018. The delivery was never made and the amount is also not reverted back on my account. Razorpay customer service helpline is also not available and is not responsive. You are requested to take my complaint and kindly resolve the matter at the earliest.
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Nov 15, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2018
Razorpay Customer Care's response Hi Rohit,

We checked our logs with the provided details and we could not track your transaction. Please write to us at https://razorpay.com/contact/ along with the first 4 and last 6 digits of your card which would help us trace the transaction.

Thanks and regards
Team Razorpay
Complaint comments 
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Comments

I am booking my ticket from IRCTC connect app. Ticket not booked but balance deducted from bhim app. RUPEES 665 DEDUCTED.
[protected]@gmail.com

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Razorpay Customer Care's response, Oct 15, 2018
Verified Support
Hi,

We checked that the UPI reference no: 828717667729 is an unsuccessful transaction. You will receive the refund in your account within 7-10 working days automatically. Feel free to write to us at: https://razorpay.com/contact/ for any further queries.

Thanks and regards,
Razorpay
In Tatkal I booked a ticket, money got deducted from my account but IRCTC is showing that transaction is pending from bank end. How can I know weather my ticket is booked or not?

Reply
Razorpay Customer Care's response, Oct 15, 2018
Verified Support
Hi Charitha,

We checked this at our end and see that this particular transaction has not gone through our gateway. Please write to us at https://razorpay.com/contact/#request if any further assistance is required.

Thanks and regards
Team Razorpay

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