RBL Bank — credit card complaint - 5369 xxxx xxxx 4598

Address:

500036

Dear sir/madam,

I have received credit card in 2017, while applying for bajaj finserv od facility.

Rbl bank had charged joining fee. At the time of taking application bajaj person told the card is fee of cost and after 1 month i have received a bill from rbl credit card, that there is an outstanding of rs 1100 (Approximately). I checked the /statement and it is showing as joining fee. I paid the fee and called the customer care to deactivate the card as i don't want to use the card.

After 1 year again received another message stating the card has been renew and asked me to pay the fee. I again called customer care to check why my card has not been blocked last year. They told they are unable to check my record.

The executive who spoke to me has told me not to pay the fee, as i am not using the card. He told he will return the charges and card will be closed in 10 days.

Again after 1 month i have received another message from the bank that there is a penalty charged against my card, as i have not paid the payment.

I have made the payment with the penalty and called the customer care and asked them about the last service request no. Raised for cancellation of the card. However the lady who had spoken with me gave reckless answer stating that she can't give me the request no. And she told there is a procedure to close the card. She is not ready to take my cancellation request.

Request you to kindly cancel my card or i will go to banking ombudsmen, regarding the same.

Kindly act as early as possible.

Regards
Bhargav
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