RBL Bank — credit card department

Address:411041

I paid credit card bill for the month of june. The payment reflected late after on the system by about 7-8 days and i had provided proofs of the payment to the agen on call.
In july i made a late payment due my personal issues and it did the agent said it does not reflect. I still provided to the femail agent and she said it might take time for the payment to reflect on the system. I did not get a call from then. Then a male agent called and started being rude. More then one agent was on calls and even on whats app. I dont know if whats app is allowed for the agents to user. The language of the agent was so rude and arogant. When i told the agent that i will complain he replyed"do what ever you want to do, i dont care". If this is the way the agents will talk to the customer. Need this excilated as the whats app calls were rude when the agent spoke to my wife too.
Was this information helpful?
No (0)
Yes (0)
RBL Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RBL Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    2405
    Pending
    0
    Resolved
    118
    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
    View all RBL Bank contact information