RBL Bank — credit card last digit 9878 not received till date already twelve days passed registered no [protected]

Address:

Mumbai City, Maharashtra, 400077

Till date not received credit card ending 9878 platinum registered know [protected] from last twelve days it's confirmed and even received pin no on mail how can i contact u it's very difficult nobody is picking up phone calls nor any status informed my name is manish shah and it's approved long back now why it's taking such long time i m worried is it misplaced or what and not able to contact u please let me know immediately the status of my card where is it has stuck up