RBL Bank — credit cards reward points

On redeeming my reward points i faced and error in system 707. However also recvd an sms that order placed and will be delivered. Post 10 days checking call centre mentions that no such order was placed and nil reward points in account. Escalation to various people with an assurance still after 1 month no respite. This seems some internal fraud happening. The blame game is on technical team, ops team but how does it matter to me. I need points back with equal no. Of points for harassment. Most highly unprofessional bank in terms of customer service. No value for customer at all. Now escalation will be to ceo and rbi to check and conclude
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I have buy mobile from Amazon for 12999 but I cancelled on same day
So money should refind into my credit card account that didn't happen

Plz. Look into the matter

Regards
Shailendra dahake

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