RBL Bank — Email/Sms/Call Harassment for Requesting Payment of 3566

Please find the mail that I am receiving continuously and multiple times in day below,

"PAYMENT FOR
Your RBL Bank Credit Card ending with XXXXXXXXXXXXXXX3099 is due immediately.

Hello NEELAM VASANIYA
Below is the summary of your Credit Card outstanding.

Total Amount Overdue: Rs. 3566.9
Minimum Amount Due: Rs. 3566.9"

Apart from this, they text the same, and continuously call for the same. We went to the their Bhopal branch and talked to them that this is due because of their own fault and is not our fault, they accepted that and said that they'll not be calling or sending any mails from now on, but this hasn't stopped and now the people their are not responding.

Please find below the mail my mother and I have been trying to send them to resolve this at their central level, from where too no response is being given,

"Hi Team,

This is my fourth mail to you regarding the issue of wrongful transactions and deduction still the harassment from your call support hasn’t been stopped.

The EMI and the interest charges are wrong as we have only done one transaction from this card on 3rd of November 2019 of ₹52900 and for that too, the order was cancelled by the PayTm and the amount was refunded back in credit card on 15th November of the very same month.

When called upon to your customer care in the month of November, 2019 they just told me that the money is not yet refunded back by Paytm and they assured me that the EMI won’t be charged if the total transaction amount will be refunded.

If the transaction was converted to EMI then after it don’t your system tally the amount debited and credited in your customers account?

Kindly look into this matter on priority and reverse back the credit limit to it’s usual or cancel the credit card because if we knew that the money we spent on thr product is cancelled and still the EMI will be generated, we would have never taken your card.

Request you to please omit this wrongful EMI of ₹9153.96 as the order was cancelled and total money was refunded back in your account.

The card is on the name of Neelam Vasaniya, login ph no. Is [protected].

Please have a look at the screenshot for the proof and omit the wrongful EMI as I won’t be paying for this and if your call support will call and metal pressure will be given by your company then I will have no choice but to take legal actions against this matter.




Thanks & Regards,
Neelam Vasaniya
[protected]
..."

Kindly help in getting this harassment stopped.