RBL Bank — excess charges

Address:

thota vari street PNT colony, Krishna, Andhra Pradesh, 520015

From last month statement I Paid min amount on the due date even though
Late bee has been charged in the next statement bill and also other fin charges.

Don't know the exact reason why it has been charged even paid my min amount.

No credit card has been used above the limit Everyone know that.
Even if we swipe it will be decline by the bank.
Even though they charged me over limit fee.
I called customer care there is kid who picked my call and for my enquiry he is blabbering.

Fed up with thai bank service

He said he wil be waived off. But I not received any confirmation messages so far.

No proper response from the team.
As they wish they charged 3250 including GST and all. He said to pay the balance from this amount.

What's the guarantee that I will not be get latw fee not paying the full amount if it not waived of.

Pls I want to make a note to all .
That no bank will be used anywhere over the limits it will be declined.
But I'm getting every month over limit fee charges

I was not able to use net Banking so that I can't attach statement