RBL Bank — fraud regarding interest rate and then negligence on the same.

Address:Bangalore, Karnataka, 560037

When i was transferring the amount.. Interest was being shown as 13%.. But after transferring it got changed.. Before transfer interest was different, after transfer it become different.. It become 16.9%. After following up with bank for 1 month they accepted there mistake.
Mail response for my issue on 16th sept:

Hi rahul dwivedi,

Thanks for reaching out.

We apologize for the the inconvenience being caused to you.

As per our telephonic conversation, i am sending you the mail regarding your issue.

Below are the things that we have already discussed over call :

In case of 13 % of interest rate for 1200000 for 6 months of emi, you will have to pay (20, 765.14 * 6) = rs 124, 590.85

If case of 16.9% of interest rate, you have to pay (20, 997.32 *6) = rs 125, 983.93

The difference of the payment would be rs 1393.07

It would be difficult to close the loan and open a new loan with 13% on this particular loan.

So, we request you to provide consent for the interest rate of 16.9% as we will waiving of your processing fee amount.

Once you will provide your consent, we can then post a processing fee reversal transaction which will reflect in your statement.

Till now now money is reverted to my account and nothing is reflected to my statement. I m raising concern, so i m being informed that whatever bill are being send, pay it otherwise i will be penalised.

Even i have send mail to rbl nodal officer, but its more than 15 days no response from them also.

I have attached pic of interest before transfer and current status
+1 photos
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