RBL Bank — harassing and using abusive language by praveen collection manager

Address:

500062

Hi this suresh and i am using the credit card for more than 1 and year i was due for non payment for 1 month only and i said i am going to make it on monday but he started using filthy language and shouted saying are you eating food or grass. To which i said mind your words and said i am going to make the payment only on monday. He said if his words are good are you going to marry him something like that which is not at all acceptable. Will you take the necessary action or should i give a official police aomplaint according to the parties.