RBL Bank — harassment instead of charging late fee in 7 days late payment

Address:

Pune, Maharashtra, 411014

Hi,
I have always maintained a stance to clear my bills every month. However this month since i am between jobs I couldn’t make the payment on the 8th of this month but be sure you will receive a payment (including your late fee) by 15th of this month. However even on those months i make the payment well before the due date, your collection agency staff calls me from the 20th of every month coaxing me to pay up even though my due date isn’t up for next two weeks. Making calls after 7 pm is illegal under the guidelines put down by IBA and calling a customer 10/14 days before the due date and coaxing for payment is even more uncalled for. Clearly RBL doesn’t follow it. This is the first time i have delayed a payment by a week and i get an SMS from a debt collection agent to keep the due amount in cash @ my residence. After I make the payment I am going to mark a copy of this to the bank obudsman that how come a bank is at a liberty to send debt collection officer @ home in a week of delay instead of putting late payment charges.
Regards,
Kamalini Mukherjee