RBL Bank — mis selling

Address:560102

In October month one of RBL executive called me and offered me me an offer of xpress cash loan of Rs.20000 for 6 month which is with 0% rate of interest and there will be one time processing fees of Rs.300 is there on your card and i agreed to it, but i got shocked when i checked my statement that every month with the EMI Rs.300 is getting charged from my account which i was not aware and i called your customer care for this and they gave me a complain ref no.1881287 but no solution.
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RBL Bank customer support has been notified about the posted complaint.
Apr 20, 2018
Yogendra Suraj's response
EUR 224.39 (19, 410.78 rs) are cut at 4:20am from my rbl credit card,
A message as attached below has come with no OTP requirement.
There is a missed call from rbl credit card (shown in truecaller)at 00:41.we totally are unaware of this.please help us out
How could i get this amount back?
What is that i have to do now???
... waiting for your response

Complaint comments 

Comments

EUR 224.39 (19, 410.78 rs) are cut at 4:20am from my rbl credit card,
A message as attached below has come with no OTP requirement.we totally are unaware of this.please help us out
How could i get this amount back?
What is that i have to do now???
... waiting for your response

-rbl credit card customer

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