RBL Bank — no action about my settlement request by the concerned person

As requested by the cc person to pay a minimum amount of 12500, which resulted in the payment of the same amount from my side. The person assured me that once the payment is reflected in the bill, he will proceed the request of my settlement.

After a week of calling, no action is taken against the request and again the bill for the next month is generated. This misleads the customer to pay the next billing amount cycle.

As am not in a condition to pay the debt, still the person asks every month to pay the minimum amount and assures to settle the account further.

This action is not taken seriously and hence i will not be able to pay any amount from the bill generated.

This is so uncooperative from their side.

Please do look into the issue seriously.