RBL Bank — RBL Bajaj Finance Super Card Credit Card - Annual Fees Charged in First Statement

Dear Concern

I had subscribed to your Bank's Credit Card which i had received couple of days before 20th of March 2021

My Card Details
[protected]
Amol D More

The statement generation date of the card was mentioned as 20th of every month accordingly the statement for the first month was generated.

To my surprise Rs.999+GST was charged as Annual Fees which i received by statement summary as SMS on my registered mobile no

This was contradictory to the promotional agency script which had said that the Annual Fees will be billed only if you do not make annual usage of the said credit card below 50, 000/- by the end of the 12 month (reference your bank website link - https://www.bajajfinserv.in/rbl-bank-platinum-plus-fyf-supercard)

I also tried calling and explaining this to your customer service number[protected] where I spoke to Mr. Mohit Chauhan, the customer service representative and i also asked him to allow me to speak to his Team Leader since he was not able to resolve my query by understanding the concern to which he said he has spoken to his senior but the reply was same.

To my surprise, Mohit mentioned that my card details are not updated in his records thus he is unable to help me in anyway which was shock to me knowingly that the same bank has generated statement along with 999+gst bill that does not provide its back end customer service department data to help its customers !

Now I wish to have this resolved by
Withdrawing the Statement generated which has 999+gst
Reversing the amount on transaction of 2000/- in next months statement
Billing this annual fee at the end of 12th month statement in case the spend is below 50000/-
Awaiting for your reply

Regards
Amol D More