RBL Bank — RBL Credit Card - Non Closure

The credit card team is truly incapable in this bank. Due to covid we were completely affected financially. However, we requested them to settle with the final amount to close the credit card. The credit card team representative promised us that they will close it with Rs. 100000/- and it is to be paid within one days of time ie., within 20th of November'21. We somehow managed to pay the amount of Rs. 100000/- on 20th November'21 & got confirmed from the bank that It is been received. Post payment we did not receive the closure letter hence we spoke to the representative who was in touch with us and we were informed that we should pay Rs. 330/- to get the closure letter. We dint wait for long, we immediately paid Rs. 330/- on 24th November'21.

Post this we have been following up with the Closure Letter we have not received it yet it is almost 4 months and instead of closing the credit card account they have been putting interest & asking us now to pay Rs. 25k due.

It was a total fault on the team of RBL Bank for missing out in closing the credit card instead of torturing us mentally with phone calls for asking the dues.
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Request you to please read the date as November'2020 instead of November'2021

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