RBL Bank — rbl credit card regarding payment failure through app

Hi,
I have paid credit card bill due of rs.10000/- to my rbl credit card ending with 7714 through the netbanking of hdfc account. The amount of rs.10000/- has been deducted from my hdfc bank account, but it was not credited in my rbl credit card account.

I havent received any payment confirmation from rbl bank also.

Due to covid-19 conditions, rbl and hdfc customer support is not available.

Kindly help me with the process to proceed with.?
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