RBL Bank — transaction declined and account debit

 
2 Reviews
India
 suparna5995 on Jan 5, 2018
Date: 03/01/2018

To,
The branch manager
Bank name: canara bank (Code cnrb0005717)
Location: nalua

Sub: transaction decline and account debited (Account no :[protected]

Dear sir/madam,

With reference to above subject line, i did the transaction through aeps center and transaction got declined however, my account was debited.

Please find below the transaction details along with npci status also, transaction receipt attached with the letter.

Kindly process the request and reverse the amount in my account against the same.

Transaction receipt
Customer copy - aeps deposit
Date & time: [protected]:11:06
Terminal id: [protected]
Agent id: dig1312973
Bc name: biswajit baidya
Matm req id: rdi01408
Rrn: [protected]
Stan: 391079
Txn id: 3135805
Uidai auth code: [protected]fc6aeeff441a9956667d5da0cac55
Txn status: success (91) : issuer is inoperative
Txn amt: 2000
A/c bal: 0
Response code: 91
Response message: issuer is inoperative

Thanks & regard
Biswajit baidya
Customer name : biswajit baidya

Complaint Status


[Jan 05, 2018] RBL Bank customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I give a true verification but my credit card is unabel to approve what is reason to reject my credit card?

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    +91 22 4302 0600 [Corp Office]
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    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
    RBL Bank - transaction declined and account debit