RBL Bank — why rbl collection team is calling on behalf of others person due amount, even I didn't refer/nominee.
Serilingampally, Andhra Pradesh, India
Nanaresh1216 on May 29, 2019
Please see the issue:
Saturday: 1. I received the calls from the Collection team on behalf of my brothers-in-law over the due issue. They are asking me the contact number. I said I will inform him to get in contact with you. I didn't reach my brother-in-law because is on an office trip and called my sister to inform him.
Sunday: Received call again from +[protected], I said them wait until we meet and I will help them to solve the issue.
Monday: received a call from the same number, asking me they didn't receive the call. I said them wait. Then they asked for my sister number. I said I can't share somebody information and requested for their identity or asked to come near my office.
Then the person started scolding with saying brutal words. I called RBL CUSTOMER CARE and explained the issue. RBL support said, since you are not a Primary card holder, we request you to ignore the calls. I ignored them. Then they found our office number and started calling it. ( RBL service request number: 08624063. after complaint)
Tuesday: I spoke with them due to the continuous call's. When I asked him to share the Identity, he said come to Delhi and it was printed on my ###. He was so brutal and torturing me with the continuous call's and he said, he will come and pick from my office.
Wednesday: Today they called our company around 30 times since morning. I spoke to RBL support and they said they raised the complaint and it will take 3 working days. Here are my questions :
1. Why your people are calling to me, even I am paying a regular dues/ payments?
2. I went with the collection policy document and nothing is written to contact/torture to customer family. Then why you are calling me?
3. How to stop continuous calls to my office?
4. you are asked to attach the Photos, then what about the recordings, because people are calling through phones?
Note: If the issue is with me, I can obey your calls and words. But this is not related to me. I didn't attach the recordings because your system is not supporting the format.
[May 30, 2019] RBL Bank customer support has been notified about the posted complaint.
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