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RBL Bank — wrong statement

Hello this is my credit card no. [protected]. I received latest statement, i found two wrongs entries 1. Rs. 2000(membership fee) can u plz tell me what is this bcz I don't take any kind of membership with u.
2. Some procuring fee.
I am trying to calling in your customers care many times but they don't give me any question to with your executive. 2nd no. Is always busy. Could you plz arrange a call back regarding the same.
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Mar 20, 2018

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    RBL Bank
    Customer Care Service
    Customer satisfaction rating
    3%
    Complaints
    1947
    Pending
    0
    Resolved
    68
    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 22 6115 6399 [Banking Queries]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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