[Resolved]  RCOM — delay in connection closure

Address:Mumbai City, Maharashtra, 600095
Website:www.rcom.co.in

Hi,

I'm manoj from chennai, tn.

I was an user of reliance data card - [protected] with billing cycle 18th of calendar month.

Due to my travel out of india i have requested for cancellation on 12-dec-15 but i got acknowledgement from reliance only on 22-dec-15 by the time i have already left india leaving my reliance device and my indian contact number to my aged father.

Then on, i had kept in touch with reliance over mail and reliance customer care representatives kept in touch with my father trying to convince him to retain the connection but without luck.

On 23-jan-16, i got bill rs. 350 for the cycle from 18-dec-15 stating this would be my last bill.

Immediately, i made up mind to pay the bill from abroad over online option but by the time my service was terminated and system is unable to recognize my reliance connection stating 'service deactivated'.

I was followed up by reliance customer care executives over mail couple of occasions, each time i have clearly told that i'm not in india and please give me any links to pay over online but no response till now after repeated follow-ups. Not sure they see my response rather i don't get any delivery failures.

After months, my father have been contacted as he had my india number and threatened/abused about legal action if the above said sum is not paid.
Then again i had reached out to reliance customer care over mail asking explanation over their behavior and requested them to acknowledge my response.

Still occasional follow-ups are done over sms with threatens to legal action and no one has ever acknowledged me.

Considering their rude behavior, i need to have the following answered and considered for concluding this.

1) why i should be responsible for delay in their customer service response which resulted in another bill for me?
2) how they can threaten/abuse my father without properly acknowledging my mails?

Thanks
Manoj
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Aug 20, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2017
Reliance Communications Customer Care's response
Dear Manoj,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Jul 20, 2017
Reliance Communications Customer Care's response
Dear Manoj,

We tried to get in touch with you, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications
Jul 21, 2017
Updated by Manoj_rg87
Hi,

I was not able to attend your call on Tuesday but I tried to call back but I got a response as number not valid.

I'm not having alternate number, you can reach me out between - 13:00 and 13:30 tomorrow.

Thanks
Manoj
Complaint comments 

Comments

We are sending the photo of May 2017 Internet bill deposit slip as per discussion with reliance complaint attendant no. [protected]

I am B Syam Kumar, My Cell Balance has been deducted from my main balance 40/- on dated 9-7-17. This is not first time so i choose the option to complaint. Please refund my amount as soon as possible. Deducted from mob No: [protected]. prompt action required from your side.
I have done a recharge of 152 rs. yesterday on 10.07.2017, but i didnt get the offer which i need to get.
4 months before itself I finished all my dues. How can you generate bills again and again and take legal action on me. How fair your services. How can you charge me without using. 3 months before itself I paid my last payment and they closed my connection
My dongle number [protected]
Sir mera mob no [protected] hai mera number se achanak balace kat gya . .jab maine customer care number par call kiya to vo call kat de rhe hai or ab to call v connect ni ho rha customer ko . ..so please sir mera balance vapas kare . .Please
Sir by mistake I have locked my sim by puk code plz help my number is [protected]
I Have Submitted Six Months Back But Still Not At Received Please Help Me Out From This Circumstance
Without any reason my 50 rupees deducted please refund the my 50/- rupees otherwise closed my no. [protected]. and i am trying to call customer care last two days but any one customer care no. is not working. Very poor services of Reliance.
I'm now available in my mobile number available in your records. Thanks

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