Red Tape — defect in shoes

Address:

Dehradun, Uttarakhand, 248001

This is with reference to a pair of shoe that i bought on 18/09/17 from a red tape outlet in dehradun, having invoice no. 1242 for rs 3995.00. Showroom name is: mirza int. Ltd, krishna complex, rajpur road. Ph:[protected]

Its been a month & the shoe's upper material is loosing threads, its internal sole keeps coming out and the lower sole is also loosing its grip from the front & side.

I purchased a pair before this, but due to non availability of invoice it could not be replace. Even though that pair was also damaged within 3 months of purchase.

I have been a loyal customer of red tape, but from the last two experiences i would not be buying anymore shoes from red tape.

Moreover, i would like to get a refund for these shoes instead of replacement. I could get many other option with in the price range of rs 4000/-.

Looking for a positive responce.

Rgds,
Rahul dua
[protected]