Red Taxi — Very poor execution

I booked for a return journey from madurai to bangalore on 3rd sep 2020. Got an e pass after getting the vehicle no from your office. But the vehicle came in the morning was a different one. E pass was for a different vehicle. The car doesn't have Fast tag.. when I asked the company, they told me to take a new e.pass for this vehicle. The vehicle also run very slowly. How can I return on the same day? At last after discussion, they applied for new e pass. The driver doesn't know Bangalore also. Then i have alternate arrangement with my counterpart at bengaluru, make him to travel up to Hosur and handover my age old mother in the middle road near Hosur as the driver doesn't want to stay and wants to return on the same day. Lot of tension through out the day. I am very upset over all the above issues. I am your regular customer