| Address: | 641041 | | Website: | Redtaxi.co.in |
When i book taxi as a package of 4hrs, i expect them to calculate the distance and giving proper estimation. If i am going to visit various places in which distance travelled cannot be calculated, i accept that i cannot expect an approximate estimation. When i am going to a fixed place and keep the vehicle in waiting and come back home, distance travelled is fixed. For eg i went to isha and i was told to n fro travel for 4hrs the rate would be rs 1000. I went to the exact spot and came back home. No stopping in between or waiting. No traffic also. So what i travelled was very crisp distance and it was less than 4 hrs.
I was charged 1225. When i complained about this to customer care, they tell me explained version of package like free distance and charged distance etc. I agree all those. But it is completely unfair to give the approximate estimation as 1000. You can better give the higher end as 1300. But not like this. Or else frankly tell the customer to calculate themselves. Don't give such false estimations. Any customer, may it be literate or illiterate when u give approximate amount, they take it as total charge approximation. Plus or minus rs.100 would be fine. But not like this.
I tried to explain this to the customer care girl to give proper estimation. But she tells me why don't you calculate yourself. My question is being a reputed taxi service, why don't you give a proper estimation.
Proposing such a low rate which in which we will never cover the total distance, is unfair.
If you can't do any of these better convey to the customer that you don't know the estimation or cannot make. It makes sense Was this information helpful? | 
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