[Resolved] Redbus — amount debited but ticket not booked

Sathya Mani kandan

Address:

600042

Hi,

I booked a ticket from chennai to madurai for 12th september, 2019. I was trying to pay through phonepe (Upi) and amount of rs.855/- has been debitted from my account but the ticket booking page shown "error" and ticket was not booked.

The debitted amount also not yet refunded.

2 11/09/2019 upi/[protected]/payment from ph/redbus2 dr. 855.00

Tried contacting the customer care and no proper response from them

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 22, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Red Bus Customer Care's response Hi Sathya,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern have been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!