[Resolved]  Redbus — Amount deducted but ticket not issued.

Ticket was booked from Chennai to Bangalore for 6th August 2022 instead of 7th Aug 2022. Then tried to move the ticket where they asked a amount of 555.01 to be paid. I paid the amount and was deducted from my bank account but ticket was not issued.

Also I spoke to the customer care for almost 15 to 20 times and no response. The frustrating part is they close the case and dont worry about any thing.

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Kindly help to get the issue resolved
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Sep 8, 2022
Complaint marked as Resolved 
Finally after a month of followup the amount was credited today. Thank you for all the support and it was a frustrating situation where the customer care did not have an idea of what they were doing wasting peoples time for no reason. Thank you any ways and good bye to redbus.
Red Bus customer support has been notified about the posted complaint.
Sep 07, 2022
Updated by Pam_h79
Each time I called the customer support they start from scratch and they are least bothered to look into the case that was created. They dont bother to help the customers reported issue. They just want to close the case with out proper resolution. Then what is the purpose of having a customer support team just for nothing wasting almost so many hours of my time without resolution
Verified Support
Sep 08, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
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