Redbus — Amount deducted ticket not booked

Address:

Bangalore, Karnataka, 560103

I was trying to book the ticket from Hyderabad to Hospet for the date 25th Jan 2017; the amount was debited from my bank account and the ticket was not issued.

Narration :[protected]PILANISOFT - Redbus
Reference ID:[protected]
Date: 12th Jan
Bank: HDFC
It has been almost 10 days now and an amount is 2404 Rs.

Redbus is saying the amount should appear back into the account within 5 to 7 days but no sign of it.