Redbus — amount got debited but ticket did not received.

Website:

www.redbus.in

I make the payment of my ticket on 21 dec 2018 but still did'nt get my ticket. I want to refund my money. I book the ticket for 25 dec from rishikesh to jaipur i made the payment but still ticket did'nt recieved. I want to get my money refund. I make payment through upi transfer but did'nt get ticket it's price is ₹480. Kindly, refund my money as soon as possible and please get this site block. It's my first time to book from redbus and get it's worst services. Customer care also did'nt recieved calls. Kindly report this problem as soon as possible.