[Resolved] Redbus — amount not refunded

Vivek Uttam

from Powai, Maharashtra

Address:

HARIDWAR, Haridwar, Uttarakhand

Dear redbus,
I was booking a ticket on dated 06th march 2020 from haridwar to lucknow but on last stage after payment got an error message sorry for inconvenient something went wrong may be tickets not available.
No any mess. Or mail got for ticket confirmation but after departing of bus i got ticket invoice for ticket booking, what should i do.
I want my amount back please do needful as soon as possible.

Thanks
Rohini uttam
[protected]

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Apr 20, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

Red Bus Customer Care's response Hi Vivek,

Greetings from redBus!

Thank you for your time on call. As discussed, we have processed a complete refund for the ticket ID: TP[protected] to the source account and the amount shall be reflecting in your account within the next 5-7 bank working days as per the standard banking procedures.

We believe the concern was addressed with the consent.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!