Redbus — booked a seat in volvo and was provided an ordinary bus

Address:	New Delhi, Delhi, 110034
Website:	Redbus

Case 1: dated: 25th nov. 2018. Redbus case id: 6138462
We booked a volvo bus with redbus for 25th november. We were travelling from manali to delhi. My bus was scheduled at 6:00 am and was suppose to reach delhi at 08:00 pm. We took the bus at scheduled time. After travelling for 10-15 minutes. The bus driver stopped the bus and halted all the passengers for around 2 hours at a place where there was nothing around. The staff told us that the bus broke down and they will arrange for another bus. After 2 hours, we were asked to take an ordinary bus with less seats. They told us that we will get a volvo bus from kullu bus stand. We again waited there for 1 hours, but they didn't changed the bus. Few of the co-passengers even refused to take that bus, but since i had to reach delhi, on sunday itself, i continued the bus. I tried to contact redbus support, but couldn't connect. The bus had no fan, no ac, the seats were not comfortable and was too congested and most of all the bus was stopping for local traveller also they were travelling while standing. The bus was full loaded. It was halting at all the bus stops and dropped us 12:30 am at the bypass, whereas we should have reached delhi by 08:00 pm. My wife was not able to bear the situation and faced health issue due to this.

The bus staff assured that he will inform this to their department and we will get the full refund from redbus. But yesterday, we go a call from redbus support, saying that we were provided the same bus which they promised. I feel so cheated with this company, when they offered me a refund of rs. 200, that too in wallet to which i denied. I spent rs. 2500+ just to travel in bus that was showing for rs. 777 on their portal only. I believe that this is a fraud from their end and they should be penalized for it.

Case 2: dated: 21st nov. 2018. Case id: 6106045
I was travelling from delhi to manali, but the bus dropped us at mandi bus stop and denied to ahead from that place. The bus driver was recommending us to take cab and taxi, as they will not be able to go ahead from that place. From there we took some other bus, that dropped us in manali bus stand, which took another rs. 1000 from us for couple. When i filed a compliant with redbus, they only offered 200 wallet money and when i'm trying to use my wallet money for recharge, it's not letting me even use the wallet money all at once and they have defined a limit for using the credit. Also, they assured a 200 cashback in my bank account, that too still not have reached in my account from where the payment was made.

I shall deem a strict action the company like this, for cheating people and not even listening and responding to compliant.