[Resolved]  Redbus — booked bus ticket.. bus didn't come

Address:	Bangalore, Karnataka, 686101
Website:	Redbus

Booked a bus ticket from changanacherry to coimbatore for 2 through redbus. Bus service universal travels.. As per the message we reached at boarding point and waited for 30 mins at the boarding point office.. When we asked the in charge there told he will enquire and then informed us that the bus got cancelled and some other bus will come in which our seats are arranged. After 45 mins he informed that no bus will come to pick us. When we contacted red bus the customer service girl named ashwini confirmed the bus cancellation and informed they redbus is not able to find an alternative. She told that she has registered a complaint and the ticket charges will be refunded completely. After 3-4 days when i contacted redbus to check the refund status they are telling that they can't refund since the bus was not cancelled..
Till now redbus seems very irresponsible and is cheating.
Aditya subrahmanyam
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