[Resolved] Redbus — Booked ticket in SETC-TNSTC not available with the conductor's List

Bala10may

Address:

M4 LCS ANUGRAHA ADHINATH AVENUE EXTN

Booked ticked in SETC-TNSTC not available with the conductor's List
I was with my family wet at the TNSTC Kumbakonam bust stand at 9.30pm on 7th April for catching the 10PM bus which was mentioned in the pnr number B32699531.
Trip code :2200KMCHEKK01S
Route :201
Class of Service:Deluxe
Boarding Point: Kumbakonam
Service End place: Chennai-PT Dr.M.G.R BS
Date Of Journy : 7th April 2021

Names : Balasubramanian, Rasheeda banu, Ayisha Parveen, Krishna priya.
Seat Numbers: 29, 30, 35, 36
Amount : 1052/-

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Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2021

Red Bus Customer Care's response Hi Bala,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TQ[protected].

We tried reaching with no luck. As per TNSTC if the bus is cancelled due to unavoidable circumstances and no alternate service was operated in place of the cancelled services, then the passengers reserved in that particular service can get the refund (after deducting the applicable service fee) by sending a refund claim mail to the following mail id, [protected]@yahoo.com in letter format along with attached E-ticket copy within 25 (Twenty-five) days from the date of journey and no claim will be entertained thereafter.

To: The Deputy Manager (commercial), State Express Transport Corporation Tamil Nadu Ltd., "Thiruvalluvar House" No.2, Pallavan Salai, Chennai - 600002.

From
Bala

Mobile No: 98xxxxxx66
Email id - [protected]@gmail.com
PNR No B32699531

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