[Resolved]  Redbus — booking cancellation

I booked ticket (# tnbus[protected] for 3 people from bangalore to pondicherry, and got a call from the bus service (Balaji) that they have a permit issue and hence they will cancel the booking, i instantly cancelled the ticket via red bus app and booked another one from go ibibo. But to my surprise when i checked the app next day the booking was not cancelled and when i spoke to customer service they said that i never cancelled the ticket.

It seems the red bus app had a glitch and it never captured the cancellation request, i even got the confirmation with termination charge of inr512 when i cancelled it and it clearly said that rest money will be refunded back.

I need refund of my entire inr 3, 800 as it's red bus who goofed us