[Resolved]  Redbus — booking failure twice

Address:16/757 TEEN BATTI CHAR RASTA , ICHALKARANJI., Kolhapur, Maharashtra, 416115

I had booked twice for ichalkaranji to ngadi-pune today. While making online payment, the payment was successful wide icici bank tranasaction id no [protected] and [protected] deducting rs 600/- each time. But booking was failed both time. So i had to book personally by making cash payment with ashoka tour & travels, ichalkaranji wide pnr no[protected] dt 26-1-20. So i want to know when money deducted from my account will be credited back.
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Feb 27, 2020
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2020
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We apologize for the inconvenience. We kindly request you to share the registered email id via mail on [protected]@redbus.in so that we can fetch the details.

Thank you for choosing redBus.

With regards,
Team redBus.
Complaint comments 

Comments

This is Yohan Veluvala travelling frequently from 2015 with orange travels. This time I had very bad experience with orange staff right from booking. I booked seat no L7 in bus no KA51AC6025, BUT my seat was changed to L1 which is inconvenient. Staff behavior is worst other than driver, they told we can't carry luggage as luggage cabin not working

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