[Resolved] Redbus — booking not confirmed while working in red bus mobile app

chennifab

from Tumkur, Karnataka

Address:

638051

This is for your kind attentions that we put two tickets from chidambaram to coimbatore in rathimeena in the name juhi isshwarya kangayam and kalpana devi vellakovil while making payment redbus app send a massage indicating that your time for making payment is over book a fresh ticket
and then we tried many time but process is not completed
after one hour we book another two ticket in the same name juhi isswarhya kangayam and kalpana devi vellakovil we book fresh ticket from arasu transport ticket no TN4M38570868

BUT I GOT A MESSAGE FROM RATHIMMENA THAT TICKET NO TN4M24149364 IS CONFORMED IN THE ABOVE NOTED NAME AT 8.20 P.M SUDDENTLY CONTACT THE CONTACT PERSON OF RATHIMMEENA REGARDING ABOVE SAID COMPLAINT AND WE CANNOT TRAVEL IN TWO BUSES AT SAME TIME IN SAME DAY WE AIREADY BOARED AT ARASU TRANSPORT CHIDAMBARAM SO WE UNABLE TO TRAVEL IN YOUR BUS AND INFORM YOUR MANEMENT . THEY ADVISED US KINDLY COMPLAINT ABOUT APPS MALFUNCTION INFORMATION ON ONLINE REDBUS MAIL

KINDLY GO THROUGH OUR BOOKING PROCESS AND HELP US AND REFUND THE AMOUNT WRONGLY CREDITED RS 1210/--IN RATHIMEENA ACCOUNT SIR
KINDLY HELPUS SIR my moile no is [protected]

Was this information helpful?

No (0)

Yes (0)

Apr 27, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!

We regret the inconvenience caused. We have escalated your concern to relevant team to look into it. We shall keep you posted with updates in 1-2 business days.

Thank you,
Team redBus

Verified Support

Jul 11, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!

We regret the delay in sharing updates. We have escalated your complaint to concerned team. As per our logs there was no error at our end for booking confirmation of ticket id TN4M24149364. M-ticket and E-ticket were sent to registered contact details immediately post payment. We request your kind understanding this regard.

Thank you,
Team redBus