[Resolved]  Redbus — booking time issue via redbus app

Pnr no: 72789510,
I selected the bust to start the departure at 10march, 11:59pm and selected the second pickup point in the city which was nearer to my house. So obviously the pick up time will be beyond 12 midnight and it showed 12:35 am as pickup time. After making the payment the the app booked tickets for 10march 00:35am. This is a big bug in their system and the customer support is even pathetic rude and adamant didn’t want to understand this issue actually didn’t understand, dudds.
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Apr 13, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2018
Red Bus Customer Care's response
Dear Customer,

Greetings from redBus!!!

We have escalated the issue to our relevant team and it may take 1-2 business days for us to receive an update. Rest assured, we shall share an update as soon as possible.

Thank you for contacting redBus.

Regards,
Team redBus
Verified Support
Mar 13, 2018
Red Bus Customer Care's response
Dear Customer,

Greetings from redBus!!!

We are sorry for the inconvenience caused, we have taken the necessary measures to ensure that such inconveniences do not occur in future. We have initiated the refund back to the payment source. You will receive the refund within 7 bank working days.

Thank you for contacting redBus.

Regards,
Team redBus.
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