[Resolved] Redbus — bus booked and provided are terribly different | |||||
I booked 9 tickets worth rs. 6, 300 for 10:30 departure on 17oct 2018 from delhi to haldwani on redbus.com, the bus booked was himachal holidays and it was a big ac bus. But when i reached boarding location the bus provided was from itc (International travel company) and it was a mini bus in pathetic condition and which had departure of 12:00. They changed travel company without even informing and when someone paid you for so many seats how can a company be so harsh to customer. I want action so no one has to suffer because of their fraud. Was this information helpful? | |||||
Dec 3, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Oct 18, 2018 Red Bus Customer Care's response Dear Customer, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the issue faced with your ticket no. TMB[protected] TMB[protected] & TMB[protected] for your journey from Delhi to Haldwani on 17th Octber, 2018. I understand that the bus was delayed and they have change the bus type during your journey would have caused an inconvenience to you and I am truly sorry. We have noted the feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future. For any other questions you may have or help with your future travel bookings please write to us using the link http://complaint.redbus.com/. As this response has been logged in our system, you will receive an email stating that your case has been closed. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, Team redBus | |||||
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TMB[protected] are the 2 tickets if I cancelled and got refund please help me to transfer it to my Paytm or bank account