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[Resolved]  Redbus — bus broke down - refund not done

I booked a trip from Pune to Hyderabad on Citizen Travels using the RedBus app for March 3, 2018. The bust broke down and the operator called me on the morning of the day of journey to inform that. They offered alternate bus in which my preferred seats were not available, and I couldn't compromise as I was to travel with my kid. Even after repeated emails and calls to the customer care center, I am waiting for my refund. To my surprise, the executive in the last call made me wait and confirmed that no bus broke down that day. How ridiculous could that be? You never know, the bus operator might also have sold the same seat at a higher price. But Red Bus should own the responsibility to refund the amount ASAP. Let's see where all they want me to canvas this issue.
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Apr 19, 2018
Complaint marked as Resolved 

Complaint Status

[Mar 16, 2018] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response Mar 16, 2018 Hi Customer,

Greetings from redBus.

Sorry for the inconvenience caused. Please share complete concern along with your ticket ID to [protected] and we'll look into it.

Thank you for contacting redBus.
Team redBus.
Updated by mailarru Mar 20, 2018 Team Redbus,

Don't fool others with such ridiculous responses which do not hold any water.

You have been forwarded the emails, but there is no action from your end.
Even after repeated calls, there seems to be no progress in the matter.

Admin and Others concerned,

Please look at the attached image. I have sent all details they asked for, but in vain.
There must have to be a good way to handle such crimes.


Verified Support
Red Bus Customer Care's response Jun 27, 2018 Deaer Customer,

Greetings from redBus!

Ticket id: TM3Z61874887

We are really sorry for the long wait. Upon checking, we have already processed the refund in your source account on March 23 in your bank account.

We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

Team redBus
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