[Resolved]  Redbus — bus broke down - refund not done

I booked a trip from Pune to Hyderabad on Citizen Travels using the RedBus app for March 3, 2018. The bust broke down and the operator called me on the morning of the day of journey to inform that. They offered alternate bus in which my preferred seats were not available, and I couldn't compromise as I was to travel with my kid. Even after repeated emails and calls to the customer care center, I am waiting for my refund. To my surprise, the executive in the last call made me wait and confirmed that no bus broke down that day. How ridiculous could that be? You never know, the bus operator might also have sold the same seat at a higher price. But Red Bus should own the responsibility to refund the amount ASAP. Let's see where all they want me to canvas this issue.